Job Summary:
The Fire Extinguisher Service Technician is responsible for the service and sales of fire extinguishers, emergency lighting, fire hose and any related Life Safety items deemed
applicable. The technician acts as a liaison between the customers and the company by providing exceptional customer service. This position interfaces with customers, our Customer Service Department, and shop technicians at the department manager’s direction.
Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties
and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Complete scheduled work as assigned in the shop or at customer facilities
• Operate, test and recharge fire-fighting equipment
• Maintain test and recharge equipment in good working condition
• Prepare and review invoices and recommendations with customers
• Identify and resolve customer complaints
• Provide fire extinguisher training for customers
• Maintain a driving record that is in good standing
Job Requirements:
• High School diploma or equivalent
• Acceptable driving record (last 3 years)
• Sales and customer service experience
• Scheduling and routing experience
• Experience working with hand tools
• Computer knowledge
• Ability to lift 75+ lbs.
• Ability to stand/walk for up to 8 hours
• Ability to work on a ladder
Preferred Skills:
• Mechanical aptitude
• Problem solving ability
• Highly organized and detail oriented
• Must be a team player
Goals:
• Must meet service time standard goals
• Must obtain NAFPA certification
Work Environment:
• Work offsite at customer facilities – may be clean/unclean conditions, hot/cold conditions
• Work in the company shop when directed, full or partial days
• Use of company vehicle
• Work may include a lot of walking and climbing ladders
• Work may be outdoors
• Must wear steel-toed shoes
Scheduling requirements of this position:
• Parttime - fulltime hours
• Primary window of availability from 6:00 AM – 4:00 PM. Shop work will generally occur from 6:30AM to 3:00PM.
• Communicate availability of early morning, evenings, or overnight with manager as needed.
• May require overnight travel.
• May require use of own vehicle. Mileage will be compensated when traveling to and from client
locations.